Notice of Privacy Practices
1 · Who this covers
PT 24/7 is required by federal law (HIPAA) to protect the privacy of your health information, to give you this notice of its legal duties and privacy practices, and to follow the notice currently in effect.
2 · How your information is used
To provide and coordinate your physical therapy care, including care delivered through the app; to bill and collect payment for services, including claims to your health plan; to run and improve the service; and to send appointment reminders and treatment-related follow-up by phone, text, email, or in-app notification.
3 · Sharing that does not need your permission
Contractors that host, process payments for, or otherwise support the service, bound by written agreement and by law to safeguard your information. Disclosures required by law, for public health and safety, to report suspected abuse or neglect, in response to court orders or other lawful process, and for workers’ compensation as authorized by law.
4 · Sharing that always needs your written permission
Marketing, any sale of your information, and any use not described in this notice. You may revoke a written authorization at any time, except where it has already been relied on.
5 · Your rights
To inspect and get a copy of your records, including an electronic copy. To ask for corrections. To an accounting of certain disclosures over the past six years. To request restrictions on use and disclosure. To ask to be contacted a specific way or at a specific place. To a paper copy of this notice. To be notified if a breach compromises your unsecured information.
6 · Telehealth and security
Care through the app involves electronic transmission of your health information, protected by administrative, physical, and technical safeguards. No electronic system is completely secure — keep your sign-in private and use a private place and a secure network for video visits.
7 · Complaints
You may file a complaint with the Privacy Officer or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be penalized or retaliated against for filing one.
8 · What your signature means
You acknowledge that you received this notice and had the opportunity to review it. You can request the current copy at any time.